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Privacy policy

This policy was last updated on 7 October 2026.

1. Introduction

Balance Inn Wellness (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable data protection laws. For visitors in the United Kingdom and European Union, we also handle your information in line with the UK GDPR and the EU GDPR.

By using our website balanceinn.co.za, you agree to the terms of this Privacy Policy. If you do not agree, you should not use our website or provide us with your personal information.

2. Information we collect

We only collect the following personal information that you voluntarily provide:

  • Name
  • Email address
  • Phone number

We do not intentionally collect sensitive personal information (such as health records, race, religious beliefs, etc.). Please do not include sensitive details in forms or messages.

3. Purpose of collection

Your information will be used only for:

  • Responding to enquiries
  • Booking consultations
  • Sending your free guide and relevant marketing and promotional content (with the option to unsubscribe at any time)

4. Data storage and processing outside South Africa

We use reputable third-party service providers to store and process your personal information. These service providers may be located outside the Republic of South Africa, including in countries such as the United States and members of the European Union.

By providing your personal information to us, you expressly consent to:

  • The transfer of your information to servers located outside of South Africa.
  • The processing of your information under the laws of the countries where those servers are located.

While we take reasonable steps to ensure that your personal information is stored securely, you acknowledge and agree that:

  • The data protection laws of other countries may differ from South African laws.
  • We cannot be held liable for any security breaches, unauthorised access, or loss of personal information that occurs while stored on servers outside South Africa, provided we have taken reasonable care in selecting reputable service providers.

5. Third-party services

We use the following third-party services to run this website and to look after our clients:

  • Brevo: holds the email list for our free guide and related emails, and sends those emails.
  • Calendly: handles discovery call bookings. Calendly may set its own cookies when the booking calendar opens, on the booking page or in the booking pop-up on any page.
  • Google Analytics and Google Tag Manager: measure how visitors use this website, such as which pages are viewed, how people arrive, and whether the free guide or booking buttons are used. See Cookies and analytics below.
  • Cloudflare: hosts this website and provides Turnstile, which protects our forms from spam.
  • WhatsApp: used only if you choose to message us there.

Cookies and analytics

This website uses Google Analytics cookies to collect anonymous usage information, such as pages visited, time on the site, the type of device and browser, and the general area you visit from. This helps us improve the website. We do not use advertising cookies, and we do not send your name, email address or phone number to Google Analytics.

If you visit from the European Economic Area, the United Kingdom or Switzerland, analytics cookies are only set if you accept them in the cookie banner. Visitors from other countries, including South Africa, are measured by default. Anyone can change their choice at any time with the Cookie settings link at the bottom of every page, or by blocking cookies in their browser. Google's own privacy policy explains how Google handles this data.

6. Legal basis for processing

We process your personal information based on:

  • Your consent
  • The performance of a service you have requested
  • Compliance with legal obligations

7. Your rights

Under POPIA, and under UK GDPR if you are in the United Kingdom, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Withdraw your consent to the processing of your personal information.

To make a request for access or deletion, contact our information officer using the details in section 12. You can unsubscribe from our emails at any time using the link in any email.

8. Data retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required by law.

9. Security measures

We take reasonable technical and organisational measures to protect your personal information. However, due to the nature of the online world, we cannot guarantee absolute security.

10. Limitation of liability

To the fullest extent permitted by law, Balance Inn Wellness, its owners, directors, and staff shall not be held liable for any loss, damage, unauthorised access, or disclosure of personal information that results from:

  • Storage or processing on servers outside of South Africa.
  • Acts or omissions of third-party service providers.
  • Circumstances beyond our reasonable control.

11. Changes to this privacy policy

We reserve the right to amend this Privacy Policy at any time without prior notice. Updates will be posted on this page with a revised “last updated” date.

12. Contact us

Our information officer under POPIA is Razia Rangrage. If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Balance Inn Wellness
WhatsApp or phone: 082 860 0112
Email: contact@balanceinn.co.za
The Durban Runner Medical Centre, 351 Lilian Ngoyi Road, Morningside, Durban, 4001, South Africa
Website: balanceinn.co.za

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